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A SIM that's built into your phone: you set it up by scanning a QR code, with no card to insert. It works alongside your usual SIM and you can switch it on or off from Settings.

No. Your SIM and your number stay active, and WhatsApp works with your usual number with nothing to set up: the eSIM handles your travel data (and the minutes, on plans that include them).

Most plans are data only. Calls and texts still go through your usual SIM, so your provider may charge roaming for them. Some destinations do have plans that include minutes: where they exist, they are marked on that destination's page.

Most phones sold since 2019: iPhone XS or later, Galaxy S20 or later, Pixel 3 or later and many more. It has to be unlocked.

The QR code works once: if you delete the eSIM, you can't reinstall it with the same code. If that happens, or you switch phones mid-trip, message us and we'll sort it out with you.

Right away. As soon as you pay, an email arrives with the QR code and the instructions. No shipping, no waiting.

On almost every plan, with the first connection to a network at your destination: you can buy and install it weeks before travelling without using up a day. In a few destinations the plan starts when you install the eSIM, so there it's best to install it just before you leave. Each plan says so on its page, before you pay.

If you haven't installed the eSIM or activated the plan, we'll refund you. Message us with your order number and we'll take care of it: the money goes back to your original payment method.

The price you see is what we charge, with nothing added: no taxes and no fees on our side. Anything extra on your statement comes from your bank: the conversion fee if your card is in another currency and, in some countries, a local tax the bank itself withholds on purchases from foreign merchants. If it happens to you, write to us with your order number and we'll confirm the exact amount we charged.

Just data roaming on your Gigapass line. The eSIM connects to the local network by itself, and there are no extra charges: the price is fixed.

Message us and we'll sort it out with you, wherever you are. The most common fix is switching on data roaming for your Gigapass line.

Yes, hotspot is included in every plan.

As fast as the local network allows: 5G or 4G in most destinations. On unlimited plans the network may apply a fair use policy if usage is very high; with normal use you won't notice it.

You top up the same plan from your account in a minute. The top-up goes onto the eSIM you already have installed: nothing new to scan.

In your account, any time. You can top up right there if you're running low.